UPDATED Terms & Conditions

Effective January 1, 2026

Section 1 – General Terms (Applicable to All Clients)

1. Definitions

  • “Agency” refers to Twenty9Twelve Ltd.

  • “Client” refers to the individual or organisation engaging the Agency’s services.

  • “Services” refers to publicity, talent management, brand development, commercial partnership, and media training services as specified in the relevant section of these Terms.

2. Fees & Payment

  • Fees are charged on a monthly basis in accordance with the published rates at www.twenty9twelve.com/rates-2026.

  • Invoices are issued monthly and payable within thirty (30) days of the invoice date (“Net 30”).

  • Statutory interest will be charged on late payments at 8% above the Bank of England base rate, accruing daily.

3. Expenses

  • The Client shall ensure that all out-of-pocket expenses incurred in connection with the Services, including but not limited to flights, ground transportation, accommodation, and event-related costs, are covered directly by the Client (or the relevant Studio/Brand, where applicable).

  • Such expenses shall not be borne by the Agency under any circumstances. Where relevant, the Agency will use its best efforts to secure coverage of these costs by studios, brands, or third parties so as to minimise additional fees for the Client.

  • The Agency reserves the right to suspend or decline Services if necessary expenses are not arranged or covered in advance.

4. Confidentiality

  • Both parties shall keep strictly confidential any non-public, sensitive, or proprietary information disclosed during the course of engagement, and this obligation shall continue after termination of the agreement.

  • In the event of a breach of this clause by the Client, the Client shall be liable to pay liquidated damages of £25,000 per breach, which the parties agree is a genuine pre-estimate of likely loss. This is without prejudice to the Agency’s right to seek additional compensation should actual losses exceed this amount.

5. Indemnity

  • The Client shall indemnify and hold harmless the Agency, its directors, employees, and agents against any and all claims, damages, liabilities, costs, and expenses (including legal fees) arising from or connected to the Client’s acts, omissions, statements, materials supplied, or use of the Services, except to the extent caused by the gross negligence or wilful misconduct of the Agency.

6. Subpoenas & Legal Process

  • If the Agency is required to respond to a subpoena, court order, or other legal process arising from the Client’s activities, the Client shall reimburse the Agency for all reasonable costs and expenses (including legal fees) incurred in complying with such requests.

7. Termination

  • Either party may terminate the agreement with sixty (60) days’ written notice.

  • The Agency may terminate immediately if the Client breaches these Terms or fails to make timely payment.

8. Limitation of Liability

  • The Agency shall provide services with reasonable skill and care but does not guarantee specific outcomes (including but not limited to media coverage, partnerships, or campaign results).

  • The Agency’s liability to the Client shall be limited to the total fees paid by the Client in the twelve (12) months preceding the claim.

  • Nothing in these Terms shall limit liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

9. Governing Law & Dispute Resolution

  • These Terms are governed by and construed under the laws of England and Wales.

  • The parties agree to attempt to resolve any dispute amicably before pursuing legal remedies.

10. Acceptance by Conduct

  • By continuing to engage the Agency’s Services and/or making payments after January 1, 2026, the Client shall be deemed to have accepted these Terms & Conditions, even if no signed copy is returned.

Section 2 – PR, Brand Development & Media Training Clients

11. Scope of Services

  • Services may include but are not limited to publicity campaigns, media relations, media training, brand development strategies, content creation, and reputation management.

12. Engagement Terms

  • Campaigns are project-based with a minimum term of three (3) months.

  • Retainer arrangements are available for Clients with multiple projects or day-to-day publicity needs.

  • Retainer arrangements for Talent Clients have a minimum term of twelve (12) months.

  • Retainer arrangements for Studio Clients have a minimum term of six (6) months.

13. Client Responsibilities

  • The Client shall provide timely approvals, accurate information, and reasonable availability for press opportunities.

  • The Client acknowledges that outcomes are dependent on timely cooperation and provision of accurate information.

Section 3 – Talent Management Clients

14. Contract Term

  • Engagements are for a minimum twelve (12)-month rolling term unless otherwise agreed in writing.

15. Scope of Services

  • Services may include but are not limited to career strategy, representation, publicity management, brand partnerships, and media training.

16. Exclusivity

  • The Client agrees that Twenty9Twelve shall be the exclusive manager for the Client unless otherwise agreed in writing.

  • The Client is under no obligation to utilise Twenty9Twelve’s publicity or PR services, and may appoint alternative PR representation at their discretion. This does not affect the exclusivity of management services under this clause.

17. Client Obligations

  • The Client shall be transparent about other engagements, provide reasonable availability, and act in good faith with the Agency.

18. Commission on Third-Party Opportunities

  • The Client agrees that where opportunities, engagements, or contracts are introduced, negotiated, or secured by any third party (including but not limited to other agents, agencies, or representatives), Twenty9Twelve shall be entitled to a commission on such opportunities where Twenty9Twelve provides services in connection with, supports, or manages any aspect of the opportunity.

  • Unless otherwise agreed in writing, such commission shall be split equally between Twenty9Twelve and the introducing agent/representative.

  • Twenty9Twelve’s standard management commission is 15% of gross fees payable to the Client, plus VAT.

  • For the avoidance of doubt, Twenty9Twelve shall remain entitled to its standard management commission on all opportunities where it is the sole or primary representative.

19. Termination

  • Either party may terminate with sixty (60) days’ notice; however, the Agency may terminate immediately for breach or non-payment.

Section 4 – Commercial Partnerships Clients

20. Scope of Services

  • Services include sourcing, brokering, negotiating, and executing brand and commercial partnerships, as well as campaign activation management.

21. Limitations of Responsibility

  • The Agency is not responsible for the failure of third-party brands or partners to fulfil their obligations.

22. Fees & Expenses

  • Monthly fees cover the Agency’s professional services only, including sourcing, brokering, negotiating, and managing commercial partnerships and activations.

  • Campaign production budgets, travel, accommodation, and all other out-of-pocket expenses are the responsibility of the Client (or the relevant brand/studio, where applicable). Such costs are not included in the Agency’s monthly fee.

  • The Agency will use its best efforts to ensure that, wherever possible, these costs are covered directly by the partnering brand or studio, so that the Client is not required to incur unnecessary expenses.

  • For the avoidance of doubt, any commissions payable to the Agency in connection with commercial partnerships are in addition to the Agency’s monthly fee. Such commission is not deducted from the Client’s compensation.

  • The partnering brand/studio shall make all payments in respect of a commercial partnership directly to the Agency. The Agency will deduct its commission and any agreed fees, and shall promptly remit the remaining balance to the Client within seven (7) days of cleared funds being received.

  • The Client acknowledges that all brand/studio payments must be routed through the Agency. Any payments made directly to the Client without the Agency’s prior written consent remain subject to the Agency’s commission.

Section 5 – Execution

Client Acknowledgement

  • By continuing to engage the Services of Twenty9Twelve and making payments after January 1, 2026, the Client acknowledges that they have read, understood, and agree to be bound by these Terms & Conditions.

  • Management Clients are required to sign and return these Terms & Conditions by December 2, 2025. For all other Clients, acceptance by conduct applies as set out above.